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ERP / CRM What is it?
How can I increase my productivity?

Customer Relationship Management (CRM)

Customer Relationship Management (CRM).
Every business is obliged from its creation to manage its relationship with the customer (Customer Relationship Management - CRM) so every manager or executive should be familiar with the techniques and existing technologies so that he knows what to do to promote this relationship. The purpose of the AEGIS CRM service is to analyze the existing techniques and to provide the interested parties with the necessary knowledge and skills and to take advantage of the many uses and possibilities provided by customer relationship management. AEGIS's technically and organizationally trained associates have the experience to guide you in choosing the application as well as in the initial setup and training of your team. We will soon have our own AEGIS CRM support software ready ... stay tuned.

AEGIS CRM Training Support Service:

• Utilization and management of the relationship with the customer from all aspects technical, technological, organizational, financial.

• Evaluation of customer satisfaction after previously choosing the appropriate method.

• The importance of CRM in the results of their business balance sheet in the short and long term.

• The way of thinking, working and reacting to other professionals and specialized employees who deal with CRM.

• The best practices and will know why they work, what results they bring and will evaluate the efforts in CRM.

AEGIS CRM as a service to:

The service is addressed to all employees, middle and senior executives and the management of the company. In general, it is addressed to all those who have understood the importance of the customer for the survival of the business, especially when the competition and similarity of products is as intense as ever.

• Existing technologies, choosing the most suitable

• The evaluation of solutions and options.

• The return on investment in CRM.

• Introduction to key ideas for CRM

• The dynamics of the customer relationship

• The wider view of the customer side.

• The customer's expectations, his loyalty, the contact points

• The wishes and needs of the customer

• The customer's purchasing cycle and profile

• The business: The internal processes, the processes, the technology.

• Motivation for the client and the employee.

• The cost, resources and time of Customer Relationship Management.


ERP Definition

The acronym ERP comes from the initials of the words Enterprise Resource Planning, which can be rendered in Greek as "business planning system".

There are countless analyzes and scientific articles on ERP on the internet. However, perhaps the most common definition is that ERP is a software system, which is responsible for managing all the operations of the business, with the ultimate goal of increasing business performance (Wikipedia definition ERP). This is achieved by the most rational organization and utilization of data and resources of the company (human resources, material, financial resources, etc.)

ERP: Historical Background

Since its inception in the 1990s, when ERP began introducing accounting / human resource / payroll management functions into an Manufacturing Resource Planning (MRP), it has evolved rapidly.

Thus, modern ERPs have now integrated other capabilities, such as customer relationship management (CRM), warehouse management system (WMS), electronic data interchange (EDI), and even quality management systems (Integrated Quality Management - IQM). Many people confuse ERP systems with commercial software packages.

However, an ERP is much more than an accounting management. The difference with them is that an ERP processes and utilizes all the data of the company, supporting all its functions, which can extend from financial services and human resource management, to the supply chain and customer relations.
All of the above is possible thanks to the single database in which all transactions and business data are registered, which are monitored in real time (or almost real sometimes).

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AEGIS ERP as a service:

In the AEGIS ERP service we provide you with the installation training support of the application that we will choose according to the needs of your company or organization. We guide you to make the best use of your investment and we organize internally your entire company with a view to increasing staff efficiency, increasing profits and of course end customer satisfaction.

ERP for Small and Medium Enterprises:

ERP is not just for big companies. On the contrary, even the smallest companies can benefit from the benefits it offers.

Once a business owner realizes that Excel and / or a simple accounting program is no longer enough to manage their business, an ERP solution is essential. Of course, the choice is not at all simple and the concerns that the company may have are many. In addition to the various ERP system manufacturers, there are many installation options (on-premise or in the Cloud for example).

Another point of concern is whether the implementation of an ERP system presupposes the existence or creation of an IT department in the company. The existence of such a section is particularly useful. However, the usual practice is that the consultant of the system development company undertakes both its installation and setup / configuration, as well as its maintenance included in the relevant contract.

Adopting an ERP system also means changing the way business people work, as Excel emails and worksheets are replaced by a unified and advanced way of flowing daily tasks. Also crucial for choosing an ERP system and for reaping the benefits it offers, is its ease of use.


• An ERP solution helps a business to:

• Increase Its Revenue.
• Improve its efficiency by integrating various tasks (Finance & Accounting, Manufacturing, Supply Chain, Customer Relationship Management, Human Resources, BI / Reporting).
• Increase The Productivity Of Its People, Automating Its Processes.
• Reduce Its Operating Costs.
• Increase The Security Of Its Business Data.
• Obtain & Utilize Information From Different Parts Of The Company.